I received this email the other day. I don’t have any real commentary to add to this other than my best Simpsons “ha-ha” and the HTML formatted email was a nice touch.. heh
Dear Valued Prospect,
You recently received an email from PGP Corporation as a follow-up to your evaluation of PGP products. This email erroneously included some 290 email addresses of other evaluation users. This occurred when an employee inadvertently pasted these addresses into the “To” line of the message. Even as this really was a basic mistake – it is not acceptable to me or the employees of PGP Corporation.
This error was in violation of our corporate policies regarding customer information and customer communications. It should not have happened and we apologise for this mistake. PGP Corporation is first and foremost committed to privacy and information security. We assure you that we are not only examining the mistake itself, but are actively re-examining our training and processes to prevent an incident of this kind from happening again. As John Leyden of The Register wrote, “since PGP specialises in email security, it can hardly complain if people hold it to higher standards”. He is right.
If you have additional comments, questions or concerns and would like to speak with me directly, please contact me via phone in the UK, toll free: 08-08-2341889, or in the US, toll free: 888-515-4922. If you call and get my voicemail, please do leave a message. I will call you back. If you would like to contact me via email, send your concerns to email@example.com.
As a company and as individuals, we are committed to safeguarding customer information and we again express our apologies for this error. We will do better in the future and we will use this isolated event as a learning experience upon which we improve and strengthen PGP Corporation and its communication practices.
President and CEO